{"id":4999,"date":"2023-07-11T08:40:44","date_gmt":"2023-07-11T08:40:44","guid":{"rendered":"https:\/\/dpress.ma\/fr\/?p=4999"},"modified":"2023-07-11T08:40:45","modified_gmt":"2023-07-11T08:40:45","slug":"royal-air-maroc-le-taux-de-satisfaction-client-a-bord-a-atteint-un-niveau-positif-au-cours-de-cette-annee-m-abdeljalil","status":"publish","type":"post","link":"https:\/\/dpress.ma\/fr\/2023\/07\/11\/royal-air-maroc-le-taux-de-satisfaction-client-a-bord-a-atteint-un-niveau-positif-au-cours-de-cette-annee-m-abdeljalil\/","title":{"rendered":"Royal Air Maroc : le taux de satisfaction client \u00e0 bord a atteint un \u201cniveau positif\u201d au cours de cette ann\u00e9e (M. Abdeljalil)"},"content":{"rendered":"\n<p class=\"has-text-align-left wp-block-paragraph\">Dpress<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Le taux de satisfaction client \u00e0 bord de Royal Air Maroc (RAM) a atteint un \u201cniveau positif au cours de cette ann\u00e9e\u201d, a affirm\u00e9, lundi, le ministre du Transport et de la Logistique, Mohamed Abdeljalil, pr\u00e9cisant que le taux de respect des cr\u00e9neaux est d\u2019environ 85%, selon une enqu\u00eate de satisfaction client r\u00e9alis\u00e9e cette ann\u00e9e.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">En r\u00e9ponse \u00e0 une question orale \u00e0 la Chambre des repr\u00e9sentants, concernant \u201cla qualit\u00e9 des services de Royal Air Maroc\u201d, M. Abdeljalil a indiqu\u00e9 que la compagnie a\u00e9rienne marocaine a brillamment d\u00e9croch\u00e9 en 2022, pour la neuvi\u00e8me ann\u00e9e d\u2019affil\u00e9e, le label 4 \u00e9toiles de Skytrax ainsi que le Prix de la meilleure compagnie r\u00e9gionale africaine par la m\u00eame institution.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Et d\u2019ajouter que pour l\u2019ann\u00e9e 2023, la RAM propose une offre de 6,2 millions de si\u00e8ges qui relie 90 destinations dans quatre continents, avec 2,3 millions de si\u00e8ges r\u00e9partis entre les destinations europ\u00e9ennes (900 vols\/semaine), reliant 11 a\u00e9roports marocains \u00e0 34 a\u00e9roports europ\u00e9ens, ainsi que 500.000 si\u00e8ges destin\u00e9s au march\u00e9 nord-am\u00e9ricain, soit 9% de plus que l\u2019\u00e9t\u00e9 2019.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">M. Abdeljalil a \u00e9galement affirm\u00e9 que la RAM travaille de mani\u00e8re continue sur l\u2019am\u00e9lioration de la qualit\u00e9 de ses services, soulignant que la compagnie a lanc\u00e9, depuis 2016, un chantier structurant visant \u00e0 am\u00e9liorer la qualit\u00e9 du service client et qu\u2019elle a rejoint, en 2020, OneWorld, l\u2019une des plus prestigieuses alliances internationales de compagnies a\u00e9riennes, lui permettant d\u2019int\u00e9grer un r\u00e9seau de plus de 600 millions de voyageurs.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Cette alliance offre plus de 1500 destinations dans 120 pays et suit des crit\u00e8res sp\u00e9cifiques en mati\u00e8re de gestion, de service client et d\u2019usage du num\u00e9rique, a relev\u00e9 le ministre.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">La compagnie propose une large palette de services num\u00e9riques parmi lesquels figurent son site web commercial, son application digitale pour am\u00e9liorer l\u2019exp\u00e9rience du voyageur et faciliter les ventes, ainsi qu\u2019une large gamme de canaux de communication en faveur de ses clients, \u00e0 travers son site web officiel, ses centres d\u2019appel, ses agences commerciales et le r\u00e9seau des agences de voyage.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dpress Le taux de satisfaction client \u00e0 bord de Royal Air Maroc (RAM) a atteint un \u201cniveau positif au cours de cette ann\u00e9e\u201d, a affirm\u00e9, lundi, le ministre du Transport et de la Logistique, Mohamed Abdeljalil, pr\u00e9cisant que le taux de respect des cr\u00e9neaux est d\u2019environ 85%, selon une enqu\u00eate de satisfaction client r\u00e9alis\u00e9e cette &hellip;<\/p>\n","protected":false},"author":2,"featured_media":5000,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-4999","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Royal Air Maroc : le taux de satisfaction client \u00e0 bord a atteint un \u201cniveau positif\u201d au cours de cette ann\u00e9e (M. 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